Once you have uploaded the photos, written the texts for the memorial you are creating, and completed the payment, the video will start rendering. It will take no more than 10 minutes to be ready and available for download.

The process is very simple: you select the video category you need (memorial or funeral announcement), upload the images required by the template, enter the texts requested in the form, and receive a video ready to share in less than 10 minutes.

Yes. Your payment includes up to 3 versions of your video. If you’d like to change photos or text after seeing the result, you can make it again up to 2 more times within 30 days of your purchase.

The length of the video depends on the selected category and the chosen template. In the case of video memorials, templates support up to 10 photos, in addition to the opening image and the closing image of the video.

We accept JPG, JPEG, PNG, and HEIC formats. Since the videos are designed to work well on smartphones, vertical photos are recommended. However, if your photos are horizontal, no worries — when uploading them, you’ll be able to control how they are cropped and reframed. The larger the image size, the more flexibility you’ll have to adjust the framing without losing resolution.

At the moment, we do not allow the use of music in video memorials due to licensing issues. We cannot create videos with audio files that may be subject to copyright.

You will receive the video in high quality (Full HD 1080p) through the video generation page at feltoo.com/create-video in less than 10 minutes. You will also be able to access it for 30 days via a private link that we will send to your email.

Creating a memorial video costs $29 per video. It’s a one-time payment with no subscription, and it includes up to 3 versions of that video within 30 days, so you can make changes if needed. There are no hidden fees. If you require a more personalized service or have specific needs, feel free to contact us and we’ll be happy to discuss customized options with you.

We accept credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway. Payment is processed securely and you’ll receive immediate confirmation by email.

Absolutely. We treat your memories with the utmost respect and confidentiality. All photos are stored securely and encrypted, and are automatically deleted from our servers 30 days after video delivery.

Yes, you can request immediate deletion of all your photos and personal data at any time by sending us an email at hello@feltoo.com. We’ll process your request within a maximum of 48 hours.